Strange Email Issue

Saturday June 7, 2008 

Okay, I need a little help with this one, if anyone has any suggestions.

I’m in the process of moving rodtempleton.net email over to Google Apps. I currently use Google Apps to host the mail for windowsnotes.com as well. Both accounts are hosted in the same location, and in fact, windowsnotes.com sits in a directory off the rodtempleton.net root.

Sending email to any address at windowsnotes.com gets through, but mail sent to rodtempleton.net addresses fail with the following error:

“PERM_FAILURE: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 553 553 sorry, relaying denied from your location [IP Deleted] (#5.7.1) (state 14).”

Sending to a windowsnotes.com address from the same account gets through fine.

Managing the rodtempleton.net domain in Google Apps shows this:

It looks like your domain is configured incorrectly -
For email to be delivered correctly, you’ll need to change the “MX record” in your domain settings. If you skip this step, you’ll still be able to create accounts, but you will not be able to send or receive email.

Now, before someone says, “Hey, dumbass, it’s giving you the answer right there!”, here’s what the MX records look like for both accounts:


MX Records

Which generally indicates that both accounts use the same values for their MX records, and yet one accepts mail, and the other doesn’t.

So if anyone, particularly Google, could explain what’s wrong here, I’d sure appreciate hearing about it.

Filed Under Miscellaneous

Comments

4 Responses to “Strange Email Issue”

  1. Dennis Edell on June 9th, 2008 1:18 pm

    Hey Rod, did you get it figured out yet? Contact Google?

    This is just one reason why I use a 3rd party client (Incredimail) popped from my domain.

  2. Sean Hagen on June 9th, 2008 1:52 pm

    The MX entry for rodtempleton.net needs to point to the Google Mail server, not rodtempleton.net.

    From http://www.google.com/support/a/bin/answer.py?hl=en&answer=33352 :

    ASPMX.L.GOOGLE.COM. <– what the MX entry should be.

    Cheers

  3. Rod on June 10th, 2008 7:04 am

    Sean,

    I know that that’s what makes sense, and I’ve changed the entry (each time I do that, Google takes 48 hours to verify it) again, but what I can’t figure out is why I didn’t have to change it for windowsnotes.com and the mail there works fine under Google Apps.

  4. Mack D. Male on June 10th, 2008 5:15 pm

    Looks to me like the MX record for rodtempleton.net points to smtp.secureserver.net.

    The MX for windowsnotes.com points to aspmx.l.google.com

    Hope switching like Sean suggested works!

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